Privacy policy


We understand that you may be concerned about how we collect, hold, use, protect, and disclose your personal information. We have implemented this Privacy Policy to inform you of the personal information that we collect from you, how we collect and hold this information, and what we do with it after the collection including security measures to keep it safe. If you have any questions or comments regarding this Privacy Policy, please contact us via our contact us page, or email us at info@uggbay.com.au.

Your personal information is handled very carefully. Sensitive information such as credit card details, as well as customer login credentials, are NEVER stored or transmitted in a non-encrypted form, with the strongest commercially available cryptography applied to protect it. All our systems are constantly and securely monitored and checked for the latest vulnerabilities and malware threats. We treat all customer information as confidential and restrict access to it to authorized and vetted personnel only. Physical access is restricted by providing secure data storage facilities. Although no one can guarantee that a compromise of our systems will never take place, we have taken significant measures to protect your information. 

PERSONAL INFORMATION

The personal information we collect from you and hold includes information that is necessary for us to offer goods or services to you, and to deliver these goods and services. This includes your name, address, telephone number, and e-mail address.
We collect personal information directly from you, and occasionally via third-party suppliers. We may also collect personal information directly from you when you contact us (for example, when you make a telephone inquiry) and when you use UGG BAY.
Personal information is also collected directly from you via a series of forms that you complete including:
a) Membership Registration
THE UGG BAY registration form requires you to provide us with contact information (email address) and may occasionally require demographic information. You may withhold certain information if you wish to do so, such as your real name when acting under a pseudonym. We do not require any other personal information at this stage.
b) Passwords
You are responsible for all actions taken with your username, email address, and password. Therefore, we do not recommend that you disclose your UGG BAY password to any third parties either on purpose or by accident (for example, by writing it down where it can be seen by others, or by having it saved on someone else’s computer or phone). We strongly discourage you from using the same password for online services provided by other vendors. We also recommend changing your password once in three months.
c) Address And Telephone Number
When you place an order on our website or via our mobile Apps we will require you to insert your address, telephone number, and any other information relevant to your order, including your payment information and information about your payment method. We may require you to provide us with your full name and not rely on any pseudonym you may have used to access the website. We will require your full postal address when we are unable to rely on or deliver to a P.O. Box. We also require your telephone number to contact you regarding the order or service that you have purchased, or for other reasons. 

PERSONAL INFORMATION FROM THIRD PARTIES

Personal information that we collect via third parties is information that you have consented to share with us. For example, if you choose to log in to our website using a third-party login service such as “login with Facebook”, then you consent to share your basic information with us. This basic information includes your name, e-mail address, gender, and date of birth.
We may require further personal information and will prompt you to supply us with that information (such as your address and contact details) when you place an order. 

MARKETING

We may use the personal information that we have collected to promote and market products and services to you, including through methods such as email and SMS. We will not use your personal information for marketing purposes where you have opted out of receiving such communications.

Please note that when you create an account with us you agree to subscribe to our marketing communications and your details will be added to our marketing database to receive information relating to UGG BAY and our products and services. You may also choose to subscribe to our marketing communications by signing up on our website.

HOW WE HOLD YOUR PERSONAL INFORMATION

Information that we hold about you is held in a firewall-protected, restricted user access, encrypted database. We carry out regular user access audits, access logging, security monitoring, and daily PCI scanning. 

ACCURACY OF INFORMATION

We rely upon you to correctly provide your personal information and we provide you with the ability to view and to amend that personal information as necessary as detailed below.
To view and amend the information we store:
You can view the personal information we store via the My Account Section of the website including your registered username, password, email address, or date of birth. We also enable you to store and amend up to three addresses for the effective delivery of goods.
If you would like to access any other personal information which we hold about you, or if you would like to seek amendment of that information, you can do so by contacting us via our “contact us” page or emailing us at info@uggbay.com.au.

The purpose for which we collect, hold, use and disclose your personal information
We collect, hold, use, and disclose personal information for the following purposes:

  • To send you offers of goods and services that you have opted in to receive from us via e-mail. You can choose to opt out and stop us from using your personal information for any future direct marketing by selecting the unsubscribe option on any of the e-mails that we send to you. You can also select unsubscribe on our website or in apps, contact us via our Contact page, or email us via info@uggbay.com.au to request to be unsubscribed.
  • To allow you to access our website and view the offers that we have made.
  • To contact you via reasonable means to verify and confirm, or discuss purchases of goods or services that you have made.
  • To complete or fulfill an order of goods or services that you have made from us.
  • To respond to your inquiries and fulfill your requests.
  • To disclose your personal information to third parties to deliver goods or services that you have purchased from our website. We disclose this personal information only to ensure that we complete the primary purpose for holding your personal information and for no other reason. The list of potential recipients of your personal information includes the following, some of which may include overseas disclosure:

A supplier who requires your personal information to complete a delivery or service where that supplier is delivering the goods or providing a service to you on our behalf.

Postal and Courier companies who are contracted to complete a delivery service on our behalf receive a manifest that includes names, addresses, and, where necessary, telephone numbers to contact you to complete delivery.

Customs documents must also contain your personal details when you are purchasing from a sale that is fulfilled from overseas.

In addition, we also print your personal information on the parcels, but we do not publish this information or make it available for any other purpose other than to ensure the delivery of goods.

OVERSEAS USE OR DISCLOSURE OF INFORMATION

We are likely to disclose your personal information internally in any of the aforementioned countries or regions for internal purposes only which include the following: 

  • marketing goods or services you have consented to opt in to;
  • contacting you regarding a specific order you have made; or
  • responding to a request to contact you.

We may disclose your information to overseas entities or contractors who we engage in order to send you goods as detailed in the “How your information is disclosed and why” section above. These entities or contractors are likely to be in the aforementioned countries and region

EXCEPTIONS TO DISCLOSURE LIMITATIONS

We never sell, rent or use your personal information, or disclose any personal information other than for the above reasons or other than where we are required or authorized by or under an Australian law or a court/tribunal order to do so. 

INVITE A FRIEND

UGG BAY provides facilities throughout the site for you to send invitations to friends, referring them to UGG BAY. UGG BAY does not collect personal information about your friends through these facilities but may collect personal information about them if they contact us. You may not use the “Invite a friend” service or other email forwarding services that we offer to send spam, or otherwise send content that would violate our Privacy Policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or email addresses.

LIMITATION OF LIABILITY

Under no circumstances, neither the UGG BAY nor its members will be liable or bear the responsibility for any loss or damages of any kind, whether direct, indirect, special, incidental, or consequential losses, not arising from the clear and proven negligence of UGG BAY personnel. We will not be liable for any loss or damage arising from force majeure events such as natural disasters or terrorist acts, or from customer negligence such as security breach of customer accounts due to account passwords being shared with third parties including password re-use with other online services vendors, or from customer personal computers being compromised. 

SECURITY/FRAUD PREVENTION TIPS

While UGG BAY takes numerous precautions to protect the security and confidentiality of your personal information, many customers ask what steps they can take to further ensure their account security. Below are recommended tips to help you avoid fraud or identity theft: 

COOKIES

Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Web site. We use cookies to improve users' experience. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used by all e-commerce Web sites.
UGG BAY mostly uses “session” cookies, which are removed from your computer once you leave UGG BAY. These are used so that our service can remember that you have logged in and remove the inconvenience of having to log in frequently. The technology we employ (Microsoft . NET) requires the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on UGG BAY.
UGG BAY also uses persistent cookies to personalize user experience, to help protect our members, and to provide us with research information (such as how often our members visit UGG BAY each month). Persistent cookies allow us to track users on UGG BAY and help us identify users abusing UGG BAY services. 

MEMBERSHIP REMOVAL

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our “contact us” page. 

COMPLAINTS

If you would like to make a complaint about a breach of the Australian Privacy Principles, please contact us via our “contact us” page, or email us via info@uggbay.com.au. Once we receive your complaint, we will endeavor to respond to your complaint within a reasonable period. If you are unhappy with the outcome of your complaint, you can take your complaint to the Office of the Australian Information Commissioner (OAIC). For more information on how to contact the OAIC, please visit their website at: https://www.oaic.gov.au/about-us/contact-us.

UPDATES TO THE PRIVACY POLICY

UGG BAY reserves the right to add to, delete, or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check this Privacy Policy from time to time for such changes.